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All Things Well Policies
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For your convenience, we post estimated delivery information next to each item,
within the checkout section of your shopping cart. This
information is updated daily, or as changes occur.
All Things Well is in constant communication with our
artisans and manufacturers to ensure that you are
provided with the most up-to-date information on product
availability. All Things Well makes every effort to
ensure that you can enjoy your purchases in your home
as soon as possible. Our stated times for
product availability are only estimates. All Things Well
is subject to manufacturers’ production schedules
and cannot be held responsible for their delays.
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In order to prevent fraud and ensure that funds are available, All Things Well charges
your credit card at the time of order. Charges will appear on your credit card statement as
"All Things Well."
All Things Well provides you with a wide array of products
from many different artisans, products ship at different
intervals. Products will be shipped to you as they
become available. In situations where a specialty
or long lead time item delays part of a furniture
order, you can contact our Customer Care Department
to request that your furniture order be shipped in
stages. In the case of such partial furniture order
shipments from the same manufacturer, additional charges
may apply.
Please note that orders cannot be cancelled due to the costs to process the order.
Furthermore, there is no cooling off period. California law does not provide for a "cooling off" or other
cancellation period for retail sales. Therefore, you cannot later cancel simply because you change your mind,
decide the item costs too much, or wish you had acquired a different item. After you place your order via the internet,
you may only cancel with the agreement of the seller or for legal cause, such as fraud.
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Your satisfaction is important to us. We stand behind our products and their quality. Most unused items
in original condition may be returned for exchange or refund of merchandise price within 30 days of purchase.
Please understand we cannot accept merchandise which is returned
incomplete or in obviously "used" condition. For equipment, refer to the manufacturer's warranty.
All returns are subject to a 10% restocking charge, and some products such as liquids, supplements, lotions, oils, CDs,
software, and printed and recorded material are not returnable. Personal products such as wraps, mattresses, and
products that use water are not returnable for sanitary health reasons. We are unable to accept returns of watches or
other jewelry items that have signs of wear. The other few products that are not returnable are described in the
product description.
You may send your return to us via any shipping carrier you'd like, but ensuring that the item is delivered to us is
your responsibility. Re-shipping charges (for exchanges) will be charged to the payment method on file with the
original order. If you return any items from an order that received Free Shipping, the original shipping amount
associated with the returned item(s) will be deducted from the refund amount (the amount that would have been
charged if you were billed for shipping).
If you want to return a product please Contact Us with your name, address, and invoice number (found at the
top of each invoice) within 30 days of receipt. We will then email you a Return Merchandise Authorization Number and
instructions on how and where to send your return. We do not accept returns without an R.M.A.# on the outside of the
carton. Please be sure your item is in new and unused condition, and to pack it in its original box.
Your product
invoice is required for processing your return. For your protection, ship your with insurance.
We are not responsible for returned packages lost in the mail. C.O.D returns are not accepted.
Upon receipt of your return, we can issue an exchange, replacement, store credit which automatically
gets applied to your next order, or send you a refund. Returns are generally processed within 4-5 days of receipt,
refunds to your credit card take 10-14 business days after your return is processed, and refund checks are
mailed within 2 weeks. Refunds are issued in the same manner as original payment. If merchandise or gift
certificates were used as a form of payment, we'll reissue a replacement gift upon resolving your return. Shipping
charges are not refundable.
Items where the shipment is refused will not be considered returned items and will refunds will be up to our discretion.
Please note that refunds are unlikely on items where the shipment has been refused as the items rarely arrive back to
us in good working condition and are frequently lost. The time factor required by us to put in a claim for lost items and
collect the insurance on the item usually are over the cost of the item, and usually no refund is issued to the customer.
Therefore, it is always better to sign for the item and return it to us unopened and insured for the full dollar amount
as you will be responsible if it is lost in transit back to us.
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All Things Well takes extreme pride in the products we offer. We inspect product prior to shipping and are constantly
evaluating the quality control of each artisan and manufacturer. Despite these precautions, the remote possibility exists that
your order may arrive with a manufacturing defect. These instances are rare, but nonetheless, do occur.
Because of this, it is imperative that you inspect your order immediately and make a report of any defect immediately
by contacting All Things Well Customer Care Department. In the event of damage, you may be required to contact the shipper's local offices. All Things Well is unable to accept responsibility for any
defect that is reported more than 24 hours following delivery. Any such notification must be done in writing. Please do not
assemble or use defective items. When you make a report of damage or defect to All Things Well’s Customer Care Department,
we will take immediate action to remedy the situation. In most cases, our Customer Care Department will issue
a Return Merchandise Authorization (RMA).
The defective item will either be picked-up from your home free of charge or you will ship it back to us and we will reimburse
you for the shipping charges. All Things Well will either replace or credit any merchandise that is initially
"out-of-the-box" defective depending on availability. All other subject to manufacturers' warranties.
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If you need to arrange for the replacement of an item, please
contact us online with all the information, includng your order number, name and address.
This must be done within 24 hours of receipt of the item(s).
After you contact us, our Customer Care Department will email you to make the arrangements
to send the replacement. Because you may need to return the product, you will need all of the original
packaging materials, cartons and crates in which your order came in to re-pack it. Please do not assemble
or use the product as some manufacturers will not replace used items. In addition to the original packaging,
please include all of the accompanying literature, instructions, hardware, and other materials that were
included with the shipment. All Things Well does not pay for the cost of unauthorized repairs, replacements or returns,
nor for the return of items which
cannot be shipped in their original packaging either as a result of the fact that the containers have not
been retained, or because the product cannot be disassembled.
Please note that unidentifiable or unauthorized returns
will be refused at the warehouse.
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All orders are processed instantaneously. Because of this and the high cost of processing
fees, orders are not cancellable. In the event that All Things Well does accept a cancellation,
the customer will be responsible for processing fees for the minimum amount of 8% of the total
price. The percentage may be higher at the discretion of All Things Well
All Things Well reserves the right to enforce its "NO CANCELLATIONS" policy.
In the event you need to reschedule your appointment, a courtesy call is requested at least twenty-four hours prior
to the scheduled appointment time, otherwise, a $20 missed appointment fee will be charged.
Additionally, consultations fees are not refundable.
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If the information you provide us as you place your order has incorrect or incomplete address information,
we may be charged by the delivering carrier (USPS, FedEx, etc) an address correction fee. Examples of
incorrect information include missing Apartment or Suite numbers, incorrect zip codes, missing floor
number or building number if applicable, incomplete name (Main St. vs. Main Ave. vs. Main St. NW).
We do reserve the right to charge your credit card for these fees. They vary among carriers and
type of service.
In addition, if you ask the delivering carrier to route your package to an alternate address or if
the address you provide us is considered undeliverable, we reserve the right to pass those additional
fees along to you. Examples of undeliverable packages include, but are not limited to: orders that
have incorrect address information, packages that are refused for any reason when delivery is attempted,
packages that aren't delivered in 3 delivery attempts, packages unclaimed at the UPS local office or any
other reason out of UPS's control that result in the package being returned to us. Please make sure the
addresses are correct, the recipient knows the package is coming and that the location is suitable for
daytime delivery of packages. If a package is shipped to your home address and you ask the carrier to
forward it to another address, additional fees may apply. If a package is undeliverable for any reason,
it may be shipped back to us by the carrier, and we reserve the right to bill your credit card both for
the return shipping and the outbound charges to reship your package.
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Thursday, August 21, 2008
